Customer Support
Join the Andiamo team as a Customer Support Specialist and be a key player in delivering exceptional service to our valued customers. If you have a passion for helping others and resolving issues with a positive attitude, we invite you to apply for this rewarding position.
Responsibilities:
Customer Assistance: Provide timely and accurate assistance to customers via phone, email, chat, or other communication channels.
Issue Resolution: Investigate and resolve customer inquiries, concerns, and issues with a focus on delivering effective solutions.
Product Knowledge: Develop a comprehensive understanding of our products/services to address customer queries and provide relevant information.
Documentation: Maintain detailed records of customer interactions, transactions, comments, and complaints in the customer relationship management (CRM) system.
Customer Feedback: Actively gather and relay customer feedback to relevant teams to contribute to continuous improvement efforts.
Escalation Management: Escalate complex issues to higher levels of support or management as needed, ensuring timely resolution.
Cross-functional Collaboration: Collaborate with other departments, including sales and product development, to ensure a seamless customer experience.
Requirements:
- Previous experience in customer support or a related field.
- Excellent communication and interpersonal skills.
- Problem-solving abilities and a proactive approach to customer concerns.
- Familiarity with CRM software and ticketing systems is a plus.
- Empathy and patience in handling customer inquiries and complaints.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- High school diploma required; additional education in customer service or a related field is a plus.
Perks:
- Comprehensive training and ongoing professional development opportunities.
- Opportunities for career growth within a dynamic and supportive team.
- Positive and collaborative work environment.
If you are passionate about delivering exceptional customer service and contributing to a positive customer experience, apply for the Customer Support Specialist position at Andiamo. Join us in providing top-tier support and building lasting relationships with our customers. Submit your resume and a cover letter detailing your relevant experience to be considered for this exciting opportunity.